CUSTOM ORDER INFORMATION · 25 AUGUST 2026
Quotation and custom order terms.
Important information to review before approving a sample, final quotation or pro forma invoice.
1. Online prices are starting estimates
Prices shown by the website builder are in USD and are intended to help buyers compare standard quantity, fabric and logo choices. They are not a binding offer. Final price depends on the confirmed construction, artwork, sizes, materials, trims, packing, quantity, destination and production timing.
2. The final written quotation controls
An order proceeds only after the factory and buyer confirm the specification and the factory issues a final quotation or pro forma invoice. Review product value, freight, currency, quantity, delivery term, payment schedule, beneficiary details and included services before payment.
3. Custom specifications require approval
Measurements, grading, fabric, color references, print scale, logo placement, labels, trims and packing should be confirmed in writing. Where a sample is developed, the approved sample and agreed specification guide bulk production. Normal manufacturing tolerances and any project-specific tolerance must be agreed before production.
4. Screens are not a final color standard
Website images and electronic artwork can display differently across screens and fabrics. Pantone references, material swatches and physical samples help communicate the target, but the approved production reference should be stated in the order documents.
5. Buyer-provided artwork
The buyer is responsible for having permission to use submitted logos, trademarks, artwork and other intellectual property. Artwork may be adjusted for repeat, scale, panel placement or production feasibility only after review with the buyer.
6. Freight is confirmed separately
Online product estimates exclude final international freight unless expressly stated. Packed weight, carton volume, destination, shipping method and agreed trade term determine logistics cost and responsibility. Duties and taxes depend on the written shipping term. See the shipping and payment guide.
7. Changes, cancellation and quality claims
Because products may be made or branded to buyer specifications, the accepted quotation or pro forma invoice should state the applicable change, cancellation, defect-remedy and claim conditions. Ask for written clarification before payment if a required term is not shown.
8. Verify payment instructions
Do not pay from an online estimate or an unverified message. If beneficiary or bank details change unexpectedly, verify them through a known company contact before sending funds.